{"id":459,"date":"2017-02-16T15:51:15","date_gmt":"2017-02-16T15:51:15","guid":{"rendered":"https:\/\/www.digitaldatatactics.com\/?p=459"},"modified":"2018-02-21T16:00:37","modified_gmt":"2018-02-21T16:00:37","slug":"buildingpractice1coreteam","status":"publish","type":"post","link":"https:\/\/www.digitaldatatactics.com\/index.php\/2017\/02\/16\/buildingpractice1coreteam\/","title":{"rendered":"Building a Strong Analytics Practice: #1- Your Core Team"},"content":{"rendered":"<p>This post was originally posted on <a href=\"\/\/blog.cognetik.com\/2017\/02\/15\/building-a-strong-analytics-practice-1-your-core-team\/?utm_source=JKDDTblog\">the Cognetik blog<\/a> as part of a series on <a href=\"\/\/www.digitaldatatactics.com\/index.php\/2017\/02\/15\/cross-post-intro-to-building-a-strong-analytics-practice\/\">Building a Strong Analytics Practice.\u00a0<\/a><\/p>\n<p>Imagine this conversation:<br \/>\n<a href=\"https:\/\/www.digitaldatatactics.com\/wp\/wp-content\/uploads\/2018\/02\/conferenceTable-300x274.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-460\" src=\"https:\/\/www.digitaldatatactics.com\/wp\/wp-content\/uploads\/2018\/02\/conferenceTable-300x274-300x274.png\" alt=\"\" width=\"300\" height=\"274\" \/><\/a><em>Joe: \u201cI just got the wireframes for the new site filtering tool. We need an analytics BRD and Tech Spec so developers can begin work.\u201d<\/em><br \/>\n<em> Anna: \u201cBut my team of developers is working on a priority project through November then goes into 3-month code freeze!\u201d<\/em><br \/>\n<em> Joe: \u201cK, well, this new site feature is also a priority, and we need tracking on the new filtering tool. \u201c<\/em><br \/>\n<em> Mike: \u201cOur reporting needs to focus on the KBOs that just came down from the top. How does the new filtering tool relate to conversions? What business decisions can we make if we know it\u2019s being used?\u201d<\/em><br \/>\n<em> Susan: \u201cSpeaking of, we know that conversion tracking on mobile is broken- has been since September. Can we prioritize getting THAT fixed?\u201d<\/em><br \/>\n<em> Dan: \u201cBut, we\u2019ve been grading our personalization\u00a0efforts using that report! We need to get that fixed, like\u2026 yesterday!\u201d<\/em><\/p>\n<p>As painful as that conversation feels, can you imagine how much more painful it is in places where those conversations are NOT happening? I know that no one wants more meetings in their schedule, but a regular, FOCUSED check-in between key stakeholders can make all the difference. But who should attend such meetings?<\/p>\n<p>We\u2019ve seen a lot of value in establishing an Analytics Model- some folks may call it a Center of Excellence (CoE), for others it may still just be called the \u201canalytics team\u201d. Whatever you call it, the important thing is to really think out the roles, goals, processes, and responsibilities so that this team- and their data- can really drive the conversation, rather than \u201cbe driven\u201d. I\u2019m going to call this the Data Core Team.<\/p>\n<p>To start, figure out who is going to be on your Data Core Team. I\u2019ve seen this filled by a single person, and I\u2019ve seen a team of 6 or more. Either way, with however many people you have, you\u2019ll need to fill these roles:<\/p>\n<h3><a href=\"https:\/\/www.digitaldatatactics.com\/wp\/wp-content\/uploads\/2018\/02\/SolutionOwner-300x300.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-461 alignright\" src=\"https:\/\/www.digitaldatatactics.com\/wp\/wp-content\/uploads\/2018\/02\/SolutionOwner-300x300-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.digitaldatatactics.com\/wp\/wp-content\/uploads\/2018\/02\/SolutionOwner-300x300-150x150.jpg 150w, https:\/\/www.digitaldatatactics.com\/wp\/wp-content\/uploads\/2018\/02\/SolutionOwner-300x300.jpg 300w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>Solution Owner<\/h3>\n<p>The Solution Owner is the \u201cbusiness requirements\u201d gatekeeper. Their world is one of Key Business Objectives (KBOs) and Key Performance Indicators (KPIs). They:<\/p>\n<ul>\n<li>gather reporting requirements<\/li>\n<li>give focus to the solution by running reporting requests through a value-driven filter, prioritizing work that will provide truly actionable data to their organization<\/li>\n<li>interface with executives, product managers, and analysts to make sure their data practice aligns with their company\u2019s business objectives and roadmap<\/li>\n<li>work with the Implementation Architect to design a solution that will suit their reporting needs<\/li>\n<li>are in charge of keeping implementation documentation in a centrally-accessible place<\/li>\n<\/ul>\n<h3><a href=\"https:\/\/www.digitaldatatactics.com\/wp\/wp-content\/uploads\/2018\/02\/ImplementationArchitect-300x300.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-463 alignright\" src=\"https:\/\/www.digitaldatatactics.com\/wp\/wp-content\/uploads\/2018\/02\/ImplementationArchitect-300x300-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.digitaldatatactics.com\/wp\/wp-content\/uploads\/2018\/02\/ImplementationArchitect-300x300-150x150.jpg 150w, https:\/\/www.digitaldatatactics.com\/wp\/wp-content\/uploads\/2018\/02\/ImplementationArchitect-300x300.jpg 300w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>Implementation Architect<\/h3>\n<p>The Implementation Architect owns the technical side of the solution. The Solution Owner says if something is worth tracking; the Implementation Architect figures out how to make it happen. They:<\/p>\n<ul>\n<li>know the tools of their trade- for instance, for an Adobe Analytics implementation, they\u2019d know when to use an eVar instead of a prop, or how to set the products string. For a Google Analytics implementation, they know when to use an event or a custom metric, and the best practices behind event categories, actions and labels<\/li>\n<li>make decisions and enforce standards for variable maps and data architecture. Often, the decisions they make are a bit arbitrary- for most folks, it doesn\u2019t REALLY matter if you identify your pageName in a JavaScript object named \u201cdigitalData.page.pageInfo.pageName\u201d or in \u201cuniversal_variable.navigation.page\u201d, or if you use eVar41 or eVar42- the important thing is that someone is in a position to make that decision and keep it standard.<\/li>\n<li>administer any Tag Management Solution their company uses, perhaps just controlling access and settings standards, or perhaps going so far as to be the editor and publisher of changes.<\/li>\n<li>work with the Data Steward to document what is needed from site developers.<\/li>\n<\/ul>\n<h3><a href=\"https:\/\/www.digitaldatatactics.com\/wp\/wp-content\/uploads\/2018\/02\/DataSteward-300x300.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-462 alignright\" src=\"https:\/\/www.digitaldatatactics.com\/wp\/wp-content\/uploads\/2018\/02\/DataSteward-300x300-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.digitaldatatactics.com\/wp\/wp-content\/uploads\/2018\/02\/DataSteward-300x300-150x150.jpg 150w, https:\/\/www.digitaldatatactics.com\/wp\/wp-content\/uploads\/2018\/02\/DataSteward-300x300.jpg 300w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>Data Steward<\/h3>\n<p>The Data Steward works with site developers to apply the analytics solution to the site. As the person charged with owning the data for your site(s), they have more of a technical understanding of analytics and how it fits into site development. They:<\/p>\n<ul>\n<li>may not be a developer themselves, but they need to understand the processes developers use, the overall way the site works, and to be able to make informed decisions about data layers, tag management, JavaScript frameworks, SDKs\u2026<\/li>\n<li>work closely with the Implementation Architect to design and deploy a solution that works, given your site\u2019s architecture and developer resources.<\/li>\n<li>interface with site engineers and developers and represent their interests to the rest of the Core Data Team.<\/li>\n<li>own Data Quality- they run the QA processes and help maintain implementation health with regular audits.<\/li>\n<\/ul>\n<h3><a href=\"https:\/\/www.digitaldatatactics.com\/wp\/wp-content\/uploads\/2018\/02\/ReportAdmin-300x300.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-464 alignright\" src=\"https:\/\/www.digitaldatatactics.com\/wp\/wp-content\/uploads\/2018\/02\/ReportAdmin-300x300-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.digitaldatatactics.com\/wp\/wp-content\/uploads\/2018\/02\/ReportAdmin-300x300-150x150.jpg 150w, https:\/\/www.digitaldatatactics.com\/wp\/wp-content\/uploads\/2018\/02\/ReportAdmin-300x300.jpg 300w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>Report Administrator<\/h3>\n<p>The Report Administrator does a lot of the housekeeping needed to get data to the end users within their org. They:<\/p>\n<ul>\n<li>interface with the report users, ensuring they have the access and training they need<br \/>\ndistribute reports, create logins, and provide access to training<\/li>\n<li>may serve a PM role within the Data Core team, keeping track of upcoming initiatives and timelines.<\/li>\n<\/ul>\n<h3>Conclusion<\/h3>\n<p>I\u2019d say it\u2019s rare for these responsibilities to actually be split among 4 people as I\u2019ve described here. The important thing is that you have clear ownership of each responsibility, and that this Core Team works closely together as the single source of the \u201cBig Picture\u201d.<\/p>\n<p>Each role may need to pull on other resources freely- for instance, if your company doesn\u2019t have an Adobe Analytics implementation expert, then your Implementation Architect may hire outside consultants to help them. I\u2019d say in general, this doesn\u2019t mean outsourcing the OWNERSHIP of your implementation architecture- each company still needs an internal resource with motivation and access to resources to move the solution in the right direction. No matter how excellent your consultants are, they will never be able to own your implementation as well as someone internal could. A good consultant, however, will support that internal resource, providing industry knowledge and guidance, and investing in the future of your org\u2019s analytics practice by training internal resources. Basically, outside consultants should be tasked with making internal owners look like Rock Stars.<\/p>\n<p>If this seems like a bit much, or it\u2019s hard to sell your organization on the idea of such an investment of resources, consider this: Each of the bullet points above- as well as other, more specific tasks- aren\u2019t negotiable. They are all things that inherently need to happen to have an analytics solution. What we frequently see happen is that when not enough resources are assigned to supporting these tasks, reporting can still happen, but the net amount of effort is higher (because there was no forward-thinking master plan and folks have to make it up as they go) and the value of the reporting is lower. I promise, you will get a return if you invest in getting the right resources and support for your Analytics Practice.<\/p>\n<p>This, of course, doesn\u2019t cover everything you\u2019d see done in a healthy Analytics Practice. I\u2019d love to hear from readers if I left off anything they view as critical, and what they\u2019ve seen work well or not work well!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This post was originally posted on the Cognetik blog as part of a series on Building a Strong Analytics Practice.\u00a0 Imagine this conversation: Joe: \u201cI just got the wireframes for the new site filtering tool. We need an analytics BRD and Tech Spec so developers can begin work.\u201d Anna: \u201cBut my team of developers is &#8230; <a title=\"Building a Strong Analytics Practice: #1- Your Core Team\" class=\"read-more\" href=\"https:\/\/www.digitaldatatactics.com\/index.php\/2017\/02\/16\/buildingpractice1coreteam\/\" aria-label=\"Read more about Building a Strong Analytics Practice: #1- Your Core Team\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[],"_links":{"self":[{"href":"https:\/\/www.digitaldatatactics.com\/index.php\/wp-json\/wp\/v2\/posts\/459"}],"collection":[{"href":"https:\/\/www.digitaldatatactics.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.digitaldatatactics.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.digitaldatatactics.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digitaldatatactics.com\/index.php\/wp-json\/wp\/v2\/comments?post=459"}],"version-history":[{"count":4,"href":"https:\/\/www.digitaldatatactics.com\/index.php\/wp-json\/wp\/v2\/posts\/459\/revisions"}],"predecessor-version":[{"id":468,"href":"https:\/\/www.digitaldatatactics.com\/index.php\/wp-json\/wp\/v2\/posts\/459\/revisions\/468"}],"wp:attachment":[{"href":"https:\/\/www.digitaldatatactics.com\/index.php\/wp-json\/wp\/v2\/media?parent=459"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.digitaldatatactics.com\/index.php\/wp-json\/wp\/v2\/categories?post=459"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.digitaldatatactics.com\/index.php\/wp-json\/wp\/v2\/tags?post=459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}